Privacy policy

Privacy Policy – Ease Matic Store

Last updated: December 24, 2025

Ease Matic Store operates this online store and website, including all related information, content, features, tools, products, and services, in order to provide you, as a customer, with a personalized shopping experience (the “Services”). Ease Matic Store is powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and how we collect, use, and disclose your personal information.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include information that has been anonymized or de-identified.

Depending on how you interact with the Services, your location, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact information such as your name, billing address, shipping address, phone number, and email address.

  • Financial information such as payment card details, bank account information, transaction details, payment method, and payment confirmation.

  • Account information such as your username, password, security questions, preferences, and settings.

  • Transaction information such as products viewed, added to cart, wish-listed, purchased, returned, exchanged, or canceled, as well as previous transactions.

  • Communications including information you provide when contacting customer support or sending inquiries.

  • Device information such as device type, browser, IP address, network connection, and unique identifiers.

  • Usage information including how and when you access or interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you when you create an account, place an order, contact us, or otherwise use the Services.

  • Automatically through the Services via your device, cookies, and similar technologies.

  • From service providers who collect or process information on our behalf.

  • From partners or other third parties.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving the Services

To process orders and payments, manage accounts, remember preferences, handle shipping, returns, or exchanges, enable reviews, and personalize your shopping experience.

Marketing and Advertising

To send marketing or promotional communications by email or other permitted channels and to display relevant advertisements based on your activity on our Services.

Security and Fraud Prevention

To authenticate accounts, ensure secure transactions, detect and prevent fraud or illegal activity, and protect our Services and users.

Communication

To provide customer support, respond to inquiries, and maintain our business relationship with you.

Legal Compliance

To comply with applicable laws, regulations, legal processes, or to enforce our terms and policies.

Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

  • With Shopify and third-party service providers who help operate our business (payment processing, hosting, analytics, shipping, customer support).

  • With marketing and advertising partners, in accordance with their own privacy policies.

  • When you request or consent to such disclosure.

  • With affiliated companies.

  • In connection with a business transaction such as a merger or restructuring.

  • To comply with legal obligations or protect our rights and the rights of others.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify processes personal information related to your access to and use of the Services in order to provide and improve them. Information submitted through the Services may be transferred to Shopify and to third parties located in other countries.

For more information, please review Shopify’s Consumer Privacy Policy. Depending on your location, you may exercise privacy rights through Shopify’s privacy portal.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices, security, or content of those third-party sites. Any information you share on public or third-party platforms may be visible to others without restriction.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us so we can delete it.

Data Security and Retention

No security system is completely secure, and we cannot guarantee absolute security. Information transmitted over the internet may not be fully secure.

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

  • The right to access your personal information

  • The right to request deletion

  • The right to request correction of inaccurate information

  • The right to data portability

  • The right to object to certain processing or targeted advertising

These rights are not absolute and may be subject to legal limitations.

You may opt out of promotional emails at any time using the unsubscribe link. Transactional or account-related emails may still be sent.

International Data Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on recognized legal transfer mechanisms to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated “Last updated” date.

Refund Policy Disclaimer

All refund decisions are subjective and made at the sole discretion of Ease Matic Store. We reserve the right to approve or deny refunds based on our internal assessment, order details, and circumstances.